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Boutique Manager
2 months ago
As a dynamic and inspirational Boutique Manager, you will be responsible for leading, coaching, and developing a team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.
Key Responsibilities:
- Lead and develop a team of Sales Advisors to achieve sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers
- Develop and implement strategies for exceptional customer relationship management
- Elevate in-store events and draw success from them
- Ensure the smooth running of the store and align team members with the Boutique and Brand vision
Requirements:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading, coaching, and developing a team to succeed
- Experience of creating and executing in-store events
- Flexible availability across days/hours
- Proficient in Microsoft office
- Proof of right to live and work in the country
About Jo Malone London:
Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.
Benefits:
- Competitive industry salary
- Commission scheme eligibility
- Annual Leave & Family Leave
- Product discount/Staff Product Concession monthly credit spend allowance
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
- Benefits platform with exclusive discounts and offers
- Work Life Connections – Employee Assistance Programme
- Extensive Training & development offering
