Customer Service Engineer

3 weeks ago


Southampton, Southampton, United Kingdom CNS - Community Network Services Full time
About the Job

We are currently looking for a skilled Customer Service Engineer to join our team in Southampton. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and ensuring timely incident resolution.

The successful candidate will have at least 3-5 years of customer service experience, ideally within the transport, logistics, or maritime sectors. A strong understanding of customs regulations and procedures is essential, as well as proficiency in using CNS applications.

This role requires the ability to work flexibly, including evenings, weekends, and bank holidays. The ideal candidate will possess excellent communication and problem-solving skills, with a strong attention to detail and ability to work under pressure.

Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely manner.
  • Collaborate with internal teams to ensure effective issue resolution.
  • Maintain accurate records of customer interactions and incidents.
  • Develop and maintain knowledge of CNS applications and industry-related technologies.

Benefits:

  • A market-competitive salary of £40,000 - £55,000 per annum.
  • A comprehensive benefits package, including health insurance and pension scheme.
  • Ongoing training and development opportunities to enhance your career prospects.


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