Service Technician

1 week ago

Leicester, Leicester, United Kingdom On Target Recruitment Full time

The Job

The Company:

  • Create innovative climate solutions for buildings, homes, and transportation.
  • One of Europe's leading specialists in air and cooling systems.
  • Dedicated to setting exceptionally high standards that ensure superior performance and reliability.
  • Products are designed to meet the diverse needs of their clients, providing efficient and adaptable solutions.

The Role of the Service Technician

  • Must have experience working with chillers or refrigerators.
  • Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
  • Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty Work, Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaboration with service desk, sales, and operations team. Establish strong communication channels to share key customer insights.
  • Able to use cutting-edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  • Reporting and Analysis: Generate regular reports on completed invoiced work orders.
  • Customer relationship management: Foster strong relationships with customers through exceptional customer service.
  • Communications with supervisors, regional service managers, and senior technicians. Customers on updates and drive continuous improvement.

Benefits of the Service Technician

  • £30k - £45k Salary
  • Paid Door to Door
  • Overtime
  • Company Van
  • Fuel Card
  • Pension
  • 25 days holiday + bank holidays.

The Ideal Person for the Service Technician

  • Proven experience in service or field-based technician role.
  • Strong knowledge of customer service principles.
  • Effective communication skills.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using apps, diagnostic software, and MS Office Suite.
  • Knowledge of manufacturing industry an advantage.
  • Able to work with minimal supervision.
  • Appropriate skilled-based certificates with F-Gas.
  • Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends, and bank holidays.
  • Proficient in using Microsoft Office Suite.
  • UK Drivers licence.

About On Target Recruitment

At On Target Recruitment, we specialise in sales, technical, and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.

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