Risk Management Specialist
2 days ago
**Job Summary:** We are a dynamic financial services company, and we are seeking an experienced Risk Management Specialist to join our team in Solihull. The successful candidate will be responsible for overseeing quality assurance processes, managing quality monitoring frameworks, and leading a themed customer journey review program to enhance customer contact quality.
About the Role:
The Risk Management Specialist will identify high-risk areas, collaborate on action plans, and deliver high-quality trend reports and feedback to support ongoing quality improvement efforts. You will also be responsible for mentoring and coaching QA Officers/Colleagues to achieve targets through observation and guidance as part of the Training and Competency Scheme.
Responsibilities:
- Manage Quality Assurance: Oversee QA processes and ensure all performance is measured against established Quality Monitoring frameworks.
- Lead and Develop QA Officers: Mentor and coach QA Officers/Colleagues to achieve targets through observation and guidance as part of the Training and Competency Scheme.
- Customer Journey Review Program: Lead a themed customer journey review program to enhance customer contact quality.
- Workflow Management: Organise the team to ensure efficient workflow and adherence to service level agreements.
- Identify and Address High-Risk Areas: Proactively identify high-risk areas and collaborate on action plans to address them.
- Reporting and Feedback: Deliver high-quality trend reports and feedback to Operations Managers to support ongoing quality improvement efforts.
Requirements:
- Strong customer service or compliance background
- 5 years experience working in a Quality Assurance role
- Experience in Financial Services (Desirable)
- Ability to set objectives and lead teams to achieve them
- Excellent communication and interpersonal skills
- Strong analytical abilities and attention to detail
Salary:** £45,000 - £60,000 per annum
Benefits:** Competitive salary, contributory pension scheme, access to our Health Cash Plan Scheme, multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out.
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