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Desktop Support Team Lead

2 months ago

London, Greater London, United Kingdom Castlefield Recruitment Full time

Job Summary:

Castlefield Recruitment is seeking a highly skilled and experienced Desktop Support Team Lead to join our client's expanding organisation in London. This is a permanent, hybrid opportunity with a competitive salary of around £49,000 per annum.

The Role:

  • Provide strategic leadership and promote continuous improvement in quality, performance, and delivery of organisational objectives.
  • Lead, manage, and motivate staff within the desktop support team to deliver and improve services.
  • Develop, implement, establish, and review performance management systems within the desktop support team.
  • Provide technical leadership, mentorship, guidance, and support to new starters as well as existing engineers.
  • Diagnose technical issues using knowledge and assimilated knowledge from various sources.

The Ideal Candidate:

  • Ability to communicate complex technical issues to non-technical staff.
  • Enthusiasm for working collaboratively with other leads, business owners, and technical experts.
  • Willingness to maintain and acquire new skills in desktop support management or support.
  • Ability to develop effective working relationships with peers and management across the organisation.