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Client Services Coordinator

2 months ago

Brasted, Kent, United Kingdom Russell Publishing Full time
Job Title: Client Services Executive

Russell Publishing is a leading multimedia company seeking a highly skilled Client Services Executive to deliver exceptional service and support the successful execution of client campaigns.

Key Responsibilities:
  • Support the administration of client campaigns, responding to queries from clients, agencies, and internal stakeholders.
  • Process orders accurately and efficiently using our in-house systems and CRM to ensure campaign deadlines are met.
  • Liaise with content, production, sales, and marketing teams to acquire print and digital campaign collateral, assets, and materials.
  • Produce reports analyzing campaign results for all digital media offerings.
Requirements:
  • 1-2 years' experience in customer services, ad operations, or a customer-facing administrative environment.
  • Experience in client services and account management processes.
  • Meticulous attention to detail.
  • Excellent interpersonal skills, with clear and confident communication at all levels.
  • Exceptional organizational and planning skills, with flexibility to adapt to changes.
  • Strong Excel skills, including the ability to produce reports.
  • Excellent communication skills.
  • Ability to develop and maintain strong working relationships.
  • IT skills in Microsoft Office, including Word and Excel.
  • Understanding of CRM systems.
Company Benefits:
  • We offer a supportive, flexible working environment, with opportunities for personal and professional development.
  • Hybrid working arrangement, with the ability to work from home up to 3 days per week.
  • Pension contribution.
  • Free car parking.
  • Benefits platform with discounts, wellness, and engagement tools.
  • Christmas closure.
  • Company events.
  • Learning and development opportunities.
About Us:

Russell Publishing prides itself on putting its people first, enabling innovation, and continuous improvement – personally, professionally, and across its services. We believe in equal opportunities and encourage inclusion and diversity.