Operations Director

3 weeks ago

London Area, United Kingdom Norrie Johnston Recruitment - Global Executive Search & Interim Management Full time

Job Title: Operations Director

Job Reference: Not Applicable

This is a strategic and proactive role, instrumental in running a lean business model. The Operations Director will oversee all operational activities, controlling GP, implementing processes, increasing productivity, and improving the customer experience. The role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing, and Credit Control.

Key Responsibilities:

  • Manage credit control, purchasing, and warehouse teams
  • Take overall responsibility for stock, purchasing, and supply chain
  • Meet annual GP budget and seek improvement opportunities
  • Identify trends and anticipate challenges ahead
  • Stay up to date with competitor movements and maintain knowledge of industry standards and new technologies
  • Oversee quality sign-off and returns process and reporting
  • Meet H&S standards and regulation requirements
  • Monitor and develop performance of the Operations team through goal setting, training, culture, PDRs, and accountability
  • Recruit, induct, and onboard new starters
  • Manage ERP system and improvement opportunities
  • Adept a culture-first approach
  • Be a brand ambassador

Requirements:

  • 3+ years' experience in a similar role
  • Proficient in the application of Lean principles
  • Challenger mindset to continually improve procedures
  • Experienced in web, CRM, and ERP integrations
  • Experience in implementing and managing 3PL locations
  • Experience in setting up easy-to-use online payment platforms
  • Familiar with running multi-channel logistics operations
  • Knowledge of product compliance within the UK and EU market (particularly with construction materials)
  • Strong with Microsoft Office - Word, Excel, and Outlook
  • Excellent communication skills, both written and verbal
  • Commercial skills, data analysis, and time-motion studies
  • Strong organisation and time management skills
  • Personable, presentable, and articulate
  • Positive, proactive, and punctual
  • Adept with technical detail and strong in accuracy
  • Exceptional leadership and team skills
  • Willing to travel abroad, work beyond hours when necessary
  • Full UK Driving Licence

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