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Senior Technical Operations Manager

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Swansea, City and County of Swansea, United Kingdom CPS Group (UK) Limited Full time £40,000

CPS Group (UK) Limited is seeking a highly skilled Lead Technician to oversee a team of Operations Technicians. The successful candidate will be responsible for ensuring seamless planning and support for live and virtual events, including network systems management and technical equipment setup. Key responsibilities include conducting remote and on-site assessments of venue networks and internet infrastructure, troubleshooting network or internet issues during live events, and collaborating with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants. The ideal candidate will have hands-on experience with installing and configuring computer networking equipment, previous experience in line management, and a solid understanding of wired/wireless network concepts, hardware, and best practices. Experience with network monitoring and traffic-shaping solutions is also essential. The role requires strong leadership skills, with the ability to manage a team and make informed decisions. If you are a motivated and experienced Lead Technician looking for a new challenge, please apply.