Claims Handler Specialist

2 days ago


Birmingham, Birmingham, United Kingdom Sedgwick Full time
Job Description

Sedgwick is a company that cares about its employees and customers. As an Adjusting Executive, you will be part of a team that delivers excellent customer service and technical claims handling. Our goal is to make claims easy for everyone, and we are looking for someone who shares our passion for delivering great outcomes.

About the Role
We have an opportunity for a talented Claims Handler to join our highly successful Home Claims team in Birmingham. You will work alongside our experienced adjusters to achieve successful conclusion of allocated claims, ranging in value up to £100k. This involves working with customers and their representatives to ensure fair and accurate settlements, while maintaining a positive relationship to protect the reputations of Sedgwick and our Insurer client.

Your Responsibilities
- Deliver excellent customer service throughout the lifecycle of the claim
- Identify if a customer may have a vulnerability and adjust your communications and handling of the claim accordingly
- Liaise and build effective working relationships with colleagues in our other internal product lines/departments as required
- Provide assistance on site on occasion, including minute-taking of meetings and preparing action plans

Requirements
- Cert CILA/Cert CII or the desire and agreement to attain this during the first year
- First-class communication skills, both written and verbal
- Competent IT skills, and the capability to maintain electronic files to a high auditable standard

Benefits
- Competitive salary (£28,000 - £32,000 per annum)
- Structured programmes with clear timescales & transparent career pathways
- Fully supported professional qualifications with rewards
- Truly flexible working
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Private healthcare plan (including pre-existing conditions)
- A Self-Invested Personal Pension Scheme
- Annual leave allowance of 25 days + public holidays
- Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

About Us
Sedgwick is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.
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