Aftercare Specialist

We are seeking an experienced Customer Support Liaison to join our Service Team in Winnersh.

This role involves providing exceptional customer service, requiring strong communication and organisational skills.

1. Managing customer interactions via phone and email
2. Scheduling engineer appointments and maintaining accurate records
3. Entering and managing data on the CRM system
4. Uploading documentation to secure portals and ensuring timely updates
5. Communicating feedback to customers and issuing necessary documents

1. Excellent communication and interpersonal skills
2. Strong organisational and time management abilities
3. Ability to work under pressure and meet deadlines
4. Proficient IT user, including previous experience using Excel

Title: Customer Support Liaison

Location: Winnersh

Estimated Salary: £24,500 - £26,500 per annum

Contract: Permanent, Full-time (Monday to Friday, office-based)

Please note that relocation to Winnersh may be required.

Huntress Search Ltd acts as a Recruitment Agency for all roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all.

We encourage applications from candidates with the right to work in the UK.