Relationship Building Representative

3 weeks ago


Southampton, Southampton, United Kingdom Brook Street Full time
Role Overview

Brook Street is seeking a Relationship Building Representative to join our team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with customers, providing tailored solutions to meet their needs, and ensuring timely and professional communication to resolve queries and address issues.

Responsibilities
  • Client Acquisition and Retention: Develop and implement strategies to acquire and retain customers, ensuring they receive exceptional service and support.
  • Solution Provision: Provide personalized solutions to customers, taking into account their unique financial circumstances and goals.
  • Collaboration and Communication: Work closely with internal teams to rehabilitate loans, collect payments, and provide additional support as needed, ensuring effective communication with customers and internal stakeholders.
Requirements and Qualifications
  • Effective Communication Skills: Ability to communicate clearly and empathetically with customers and internal stakeholders.
  • Collaborative Mindset: Positive attitude and willingness to work collaboratively as part of a dynamic team.
  • Passion for Helping Others: Passion for supporting others and delivering outstanding service to customers.
  • Openness to Feedback: Openness to constructive feedback and eagerness to learn and grow in the role.
  • Technical Aptitude: Comfortable using technology and learning new systems to improve customer service delivery.
Benefits and Perks
  • Bonuses and Rewards: Quarterly performance-based bonuses and referral rewards to recognize high achievers.
  • Flexible Work Arrangements: 5 p.m. finish every Friday to promote a healthy work-life balance.
  • Holidays and Time Off: 22 days plus bank holidays (up to 25 days with service) to ensure adequate time off.
  • Comprehensive Benefits Package: Life cover, dental plans, pension, and more to support overall well-being.
  • Professional Development Opportunities: Ongoing coaching, feedback, and training to help you grow in your career.

The estimated salary for this position is $61,000 per annum, commensurate with experience.


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