Support Operations Associate

2 weeks ago


Birmingham, Birmingham, United Kingdom Cozymeal, Inc. Full time
Cozymeal's Global Customer Liaison

We are looking for a highly skilled individual to fill the position of Customer Support Associate and join our global team. The successful candidate will be responsible for providing exceptional customer service and support to our customers, hosts, and partners worldwide.

About the Job

This is a full-time position that involves working closely with our customers, hosts, and partners to resolve any issues or concerns they may have. The ideal candidate will have excellent communication skills and be able to work efficiently in a home office environment.

Main Responsibilities:
  • Providing timely solutions to customer inquiries through phone, chat, and email.
  • Supporting our community of hosts and partners with any questions or requests they may have.
Requirements:
  • At least 4 years of experience in customer service roles.
  • Ability to work independently in a home office environment.
  • Proficiency in Google Suite and Excel.
  • Experience working with a CRM system.
Work Details:

The successful candidate will work from 6am PST to 3pm PST and have access to competitive pay, opportunities for growth, and a 100% remote work arrangement.

What We Offer:
  • £40,000 - £45,000 per annum based on location and experience.
  • Opportunities for professional growth and potential leadership roles.


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