Help Desk Professional

1 day ago


Cardiff, Cardiff, United Kingdom Future Talent Group Full time

FUTURE TALENT GROUP is a dynamic staffing agency looking for a talented Help Desk Professional to join our Cardiff team.

Job Summary
  • Provide top-notch technical support to our clients as a Technical Service Engineer.
  • Effectively troubleshoot and resolve PC-based EPOS equipment issues.
  • Record customer equipment returns and fourth-party repairs accurately on our database.
  • Develop and share best practices for test and fix procedures.
  • Support business growth by sourcing and recommending suitable components for replacement.
  • Cultivate and share knowledge with colleagues through mentorship and training.
  • Work closely with the operations manager to plan the introduction of new products.
  • Establish and maintain positive relationships with other departments.
  • Stay current with the latest EPOS industry developments.

For this position, we offer a salary of £23,000-£24,000 annually, alongside a package of benefits including private medical insurance, life insurance, and annual bonuses.



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