Operations Manager

2 weeks ago

Oxford, Oxfordshire, United Kingdom CV-Library Full time
Divisional Operations Manager

The Divisional Operations Manager plays a pivotal role in leading the logistics teams to deliver exceptional service in hard Facilities Management across all sites.

To effectively manage all resources and ensure effective relationships are established and maintained between the customer and City field teams.

  • To recruit, coach, and motivate team members to optimize people performance.
  • To ensure a divisional training and succession plan is available to meet the people development needs.
  • To ensure company policies and practices are followed and delivered consistently.
  • To ensure effective Divisional meetings are held to drive operational performance and people management.
  • To analyze all performance data to identify opportunities for improvement and draw up action plans to deliver the required results.
  • To coordinate all capital plans and support the customer in the development of their annual asset replacement plan.
  • To lead the delivery of excellent customer service and relationships.
  • To ensure that all activity complies with Health & Safety Policies.
Financial Responsibility

This role is responsible for managing expenditure and effective cost management within agreed budgets by site, area, and across their Division. In addition, they are also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. They will guide their Area Maintenance Managers in the development of capital plans and projects jointly with the customer.

People Responsibility

The Divisional Operations Manager is responsible for the direct line management of the Area Maintenance teams with a broader scope of responsibility of the direct management as and when required by the customer which includes but is not limited to:

  1. Recruit and induct colleagues within the team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to.
  2. Conduct quarterly people reviews to ensure that talent and succession plan is established, to support the wider business with the People Team.
  3. Carry out reviews of any legal training requirements to ensure compliance across the estate.
  4. Ensure that agreed ways of working are followed by direct reports and this is validated through regular site visits and performance review programs.
  5. To manage the team's conduct and capability, apply the disciplinary procedure in accordance with the company's D&G Policy as required.
  6. Experience of managing a large and remote team.
  7. Strong PC literacy, with experience in extracting, collating, and presenting performance data.
  8. Excellent planning, organizing, prioritization, and project management skills.
  9. Accountable for own performance and that of the team.
  10. Highly flexible and strategic in approach to managing their business.
  11. Experience in managing financial budgets with previous P&L responsibility desirable.
  12. High degree of flexibility in working hours with willingness to work flexible hours over a 24/7 operation.
  13. High degree of mobility to travel extensively throughout the area.
  14. Full driving license.

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