Orderline Customer Service Representative

4 weeks ago


Knowsley, United Kingdom QVC Full time

The Opportunity

We are seeking an experienced Orderline Representative to join our award-winning Contact Centre in Knowsley, UK. As a key member of our team, you will be responsible for delivering exceptional customer service, processing customer orders, and promoting engaging products to improve customer loyalty.

Key Responsibilities:

  • Provide world-class customer service through inbound calls, efficiently and accurately processing customer orders.
  • Promote engaging products to improve customer loyalty and drive sales.
  • Work collaboratively with the team to achieve individual and team performance targets.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience in customer-facing roles, preferably in sales or customer service.
  • Ability to learn and adapt to new products and processes.
  • Commitment to delivering exceptional customer service and meeting performance targets.

What We Offer:

  • A competitive hourly rate of £11.64.
  • A guaranteed minimum of 15 hours per week, with the potential to work up to 25 hours per week.
  • A flexible working schedule, with the opportunity to work from home after a 3-month probationary period.
  • A comprehensive training program to develop your skills and knowledge.
  • A supportive and collaborative team environment.

About Us:

QVC is a leading retail brand that empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products, and we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps, and social pages.

How to Apply:

Submit your application online today, and we look forward to hearing from you.



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