Legal Team Support Coordinator

3 weeks ago

Southampton, Southampton, United Kingdom https:jobs-redefined.cositemap Full time
Job Description

As a Legal Team Support Coordinator, you will play a vital role in supporting the delivery of an inspirational, improved, and consistent visual customer journey in-store. Your primary responsibility will be to maintain a safe and legal environment for colleagues and customers, ensuring that all store operations are conducted in accordance with company policies and procedures.

Key Responsibilities:
  • Support colleagues through coaching and feedback to drive performance and improve customer experience.
  • Use data and insights to identify opportunities and take action to drive business results.
  • Help maintain a safe and legal store environment, adhering to company policies and procedures.
  • Support the delivery of plan A, ensuring that all store operations are conducted in accordance with company plans and objectives.
  • Provide regular and timely feedback to line managers to support colleague performance and development.
  • Support the training and coaching of colleagues to maximize digital tools and channels.
  • Support the Team Manager with the delivery of store selling and cost targets, utilizing data and insights to identify opportunities and take action.
  • Role model new ways of working through the use of digital tools, promoting a culture of innovation and excellence.
  • Allocate resources efficiently to deliver process, task, and service, ensuring activity is completed consistently and productively.
  • Maintain a safe and legal store environment, adhering to company policies and procedures.
  • Support visual merchandising updates across all launches, events, and campaigns, ensuring that all store displays are visually appealing and effective.
  • Help colleagues develop by listening, asking questions, and giving feedback to encourage reflection and different thinking.
  • Set performance objectives for self in conjunction with line managers and in line with business plans.
  • Take accountability for planning and managing own work efficiently to ensure objectives are met.
  • Support the delivery of excellent customer service and KPIs across the store, ensuring that all customer interactions are positive and effective.
  • Good level of digital capability and can access and utilize relevant systems.
  • Good knowledge of the commercial operation, brilliant basics, and operational excellence.
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
  • Interpret data relevant to the role, using insights to drive business results and improve customer experience.

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