Application Support Professional

2 days ago

London, Greater London, United Kingdom Symplicity Full time £28,000 - £36,000

Do you want to make a real difference in the lives of students and educators? At Symplicity, we are passionate about providing innovative technology solutions to Higher Education institutions. We are now seeking a talented Product Support Specialist to join our team and play a key role in delivering outstanding support to our clients.

About the Role

As a Product Support Specialist, you will be responsible for providing technical support to clients via telephone, chat, and helpdesk. You will work closely with client managers, product teams, and sales to resolve client issues and improve overall customer satisfaction.

You will also be responsible for configuring application features, performing imports of client data, and assisting with new client deployments. Your excellent communication skills and ability to work independently in a fast-paced environment will enable you to deliver top-notch service to our clients.

Key Responsibilities
  • Provide technical support to clients via telephone, chat, and helpdesk
  • Configure application features, such as SAML/Azure Entra SSO, email sending, and student interface 'theme' packs
  • Perform imports of client data and set up auto import scripts for developers
  • Assist with new client deployments, including technical setup of applications on Microsoft web servers
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a relevant subject
  • Experience using HTML and CSS to edit web content
  • Ability to understand and write SQL database queries on production systems
  • Familiarity with remote desktop, Microsoft Internet Information Services (IIS), and Microsoft SQL server management studio
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $75,000 - $95,000 per annum
  • A comprehensive benefits package, including life assurance and pension scheme
  • 25 working days of annual leave, plus public holidays
  • Opportunities for professional growth and development
  • A fully remote working arrangement, with occasional travel to client locations or team meetings

If you are a skilled and enthusiastic individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

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