Application Support Professional
4 weeks ago
CBSbutler Holdings Limited trading as CBSbutler is seeking a highly skilled Junior Application Support Engineer to join our team in London.
Role OverviewThis permanent role offers a competitive salary of 40K - 55K depending on experience, along with a flexible work arrangement with 2 days in the office and 3 days working from home.
The successful candidate will have a proven track record of diagnosing and troubleshooting software related issues, with excellent problem-solving capability and time management skills.
- Troubleshooting software related issues
- Providing Helpdesk contact and liaison for support queries
- Handling of helpdesk and support queries to determine severity and response criteria
- Enforcing support processes and ensuring adherence to our SLAs
- Managing and prioritizing raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner
- Assisting with defining and documenting support processes and standards
**Required Skills and Qualifications:**
- Experience in customer facing positions
- Exceptional written and interpersonal skills
- Proven problem-solving capability
- Time management skills and the ability to establish reasonable deadlines
- Excellent organizational skills and the ability to multi-task
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