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Care Team Lead
2 months ago
We are seeking a dedicated Care Team Supervisor to join our team at TRCGroup. As a Care Team Supervisor, you will play a crucial role in ensuring the highest standards of care for our service users and supporting our dedicated care workers.
Key Responsibilities- Management of Annual Leave & Absences: Efficiently manage care workers' annual leave and absences, ensuring seamless service delivery.
- Comprehensive Briefings: Provide care workers with full briefings about service users' needs and any updates as their needs change.
- Recruitment & Hiring: Drive recruitment initiatives, actively participate in hiring new care workers, and conduct interviews to build a strong, dedicated team.
- Team Meetings: Facilitate care team meetings both on-site and off-site, fostering a collaborative and supportive environment.
- Structured Onboarding: Implement a structured onboarding programme for new care workers, ensuring they are well-prepared and supported from day one.
- Field Observations: Carry out relevant observations in the field and support new care workers in completing their care certificates.
- Compliance Maintenance: Ensure care worker compliance with all regulatory and contractual requirements.
- Engagement Events: Organise and facilitate engagement events to promote team cohesion and morale.
- Incident Management: Handle incidents and complaints, completing all necessary documentation and following up as required.
- Performance Monitoring: Monitor the performance of care workers, conducting supervisions and appraisals in line with organisational policies.
- Conduct & Performance: Address any conduct or performance issues with the support of the HR advisor.
- On-Call Duties: Undertake backup on-call duties as part of a planned rota, supporting the centralised out-of-hours on-call service.
- Collaborative Planning: Work closely with the line manager, care scheduler, and other colleagues to proactively plan for ongoing recruitment and resource needs.
- PPE Coordination: Ensure the timely supply of PPE to all care workers.
- Policy Knowledge: Maintain a working knowledge of all relevant policies and procedures.
- Reporting & Development: Routinely identify and report any areas of concern, potential business development opportunities, quality compliance issues, and any business-related prospects or threats to your line manager.
We are looking for a naturally proactive, compassionate individual with a strong commitment to excellence. If you have previous experience in a similar setting, we want to hear from you.
