Client Contact Liaison

2 days ago


Plymouth, Plymouth, United Kingdom TQR Consultancy Ltd Full time
Job Title: Client Contact Administrator

We are seeking a highly skilled and experienced Client Contact Administrator to join our team at TQR Consultancy Ltd. As a Client Contact Administrator, you will be responsible for providing exceptional customer service to individuals who contact us by phone, email, or online.

Key Responsibilities:
  • Initial assessment of individual needs, primarily over the phone
  • Booking appointments with colleagues in other departments for further assistance
  • Accurate recording of data in relevant databases
  • Effective management of workload, including administrative tasks
  • Meeting performance indicators and priorities, with call targets enforced
  • Follow-up and monitoring of outcomes, as well as providing first-line support for incoming calls
Essential Experience and Qualifications:
  • Excellent telephone and online customer service skills
  • Basic understanding of IT systems and data recording
  • Telephone-based work experience and a stable work history
  • DBS check required

We are looking for a candidate who is highly organized, able to work independently, and has excellent communication skills. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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