Senior Digital Customer Service Advisor

3 weeks ago

Reading, Reading, United Kingdom Thames Water Full time
Job Title: Senior Digital Customer Service Advisor

About the Role:

We are seeking a highly skilled and experienced Senior Digital Customer Service Advisor to join our team at Thames Water. As a Senior Digital Customer Service Advisor, you will be responsible for providing exceptional customer service through digital channels, including social media, email, and live chat.

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner
* Monitor social media and customer feedback to identify areas for improvement
* Collaborate with internal teams to develop and implement customer service strategies
* Provide coaching and training to junior team members

Requirements:

* 2+ years of experience in customer service, preferably in a digital environment
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Familiarity with CRM systems and social media platforms

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

About Us:

Thames Water is a leading water and wastewater services company that serves over 15 million customers in the UK. We are committed to providing excellent customer service and ensuring the quality of our services.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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