Housing and Location Officer

3 weeks ago


West Midlands Combined Authority, United Kingdom Anchor Hanover Group Full time

Job Description: As a Housing and Location Officer, you will play a vital role in ensuring the smooth day-to-day operation of our housing locations.

Key Responsibilities:

  • Manage the safety and security of our locations, including conducting regular health and safety checks and risk assessments.
  • Oversee the maintenance and upkeep of communal areas, including lounges, guest rooms, and kitchens.
  • Collaborate with our property colleagues and contractors to ensure that residents' homes are well maintained and repairs are completed to a high standard.
  • Manage the budget and service charge accounts for each location.
  • Promote inclusion and social events within the community and in the wider area, encouraging residents to engage with Anchor through resident involvement initiatives.
  • Build resident confidence by ensuring their views are acted upon, managing expectations, and delivering on our commitments.
  • Resolve all complaints in a timely manner, keeping customers informed throughout the process.

Career Progression:

  • Ongoing personal and professional development programme.
  • Leadership Pathways online learning resources.
  • Career progression and promotion opportunities.

Salary: Up to £26,707 per annum pro rata.



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