Fishing Team Supervisor

5 days ago

York, York City, United Kingdom JD Group Full time
Fishing Team Supervisor Job Description

At JD Group, we're passionate about providing our customers with the best fishing experience possible. As a Fishing Team Supervisor, you'll play a key role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Support the Store Management team in leading and motivating a high-performing team of colleagues.
  • Ensure a culture of exceptional customer service, exceeding customer expectations and driving sales growth.
  • Develop and implement strategies to improve team performance, productivity, and customer satisfaction.
  • Uphold a safe and compliant working environment for all colleagues and customers.
  • Deliver financial results in line with or more than company targets.
  • Duty manage and take responsibility for the store in the absence of the Store or Department Managers.
Requirements:
  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger teams.
  • Clear, confident, and motivational communicator with excellent verbal, listening, and written communication skills.
  • At least 1 year of supervision experience, preferably in a similar retail format.
  • Experience of effectively prioritizing and delegating workload to achieve team goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area.
  • Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities to share with the Store Manager.
  • Keen interest in the fishing industry and/or community.
Leadership Behaviours:
  • Leads with a plan/do/review mindset.
  • Confident and clear decision maker.
  • Communicates in a way that inspires and engages.
  • Strives to be better.
  • Resilient and positive attitude even under pressure.
  • Takes personal responsibility.
  • Lives and breathes our values.
  • Passionate about developing teams.
  • Committed to two-way, clear, and honest feedback.

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