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Education Service Delivery Manager

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom MFK Recruitment Full time
Education Service Delivery Manager

We are seeking an experienced Education Service Delivery Manager to join our team at MFK Recruitment. This is an exciting opportunity to work with a well-established client and contribute to the delivery of high-quality education services.

The successful candidate will have the opportunity to work from home and travel to various education sites in Slough, Oxfordshire, Hayes, and West London. The salary is £40,000, with a performance-related bonus of £5,000 per annum (paid quarterly).

Main Responsibilities:
  • Manage Helpdesk Engineers and work closely with other teams to meet customer requirements efficiently.
  • Provide technical support and guidance to the service manager on service-related incidents and problems.
  • Investigate and resolve major impacting service incidents, identifying root causes and implementing mitigating actions.
  • Provide level 1, 2, and 3 server, network, and desktop technical support, diagnosing customer issues and providing a high level of first-time fix.
Requirements:
  • 2 years' experience as a senior engineer supporting schools or colleges.
  • 6+ months' experience as a network manager/technical lead at a school or college.
  • Experience in managing or supporting projects.
  • Experience of working in a customer-facing role.
Key Skills:
  • Intermediate level of knowledge and use of Microsoft Office applications.
  • All MS Windows server platforms.
  • All MS Windows desktop platforms.
  • PC/Server hardware - upgrade, both hardware and firmware, RAID configurations, iLO.
  • Active Directory - configure sites and services, resolve issues.
  • Group policies - create, break down, and troubleshoot issues.
  • Firewalls, routers & VPN's - install, configure, and troubleshoot.
  • Office 365 - create accounts, break down, troubleshoot issues, AD sync, etc.
  • Microsoft Hyper v/VM Ware - basic skills.
  • Veeam - setup, implement, and troubleshoot local and datacentre-based backups.
  • Switches - install and configure, setup VLAN's, tagging, break down, troubleshoot issues.