Technical Support Associate

1 week ago


Leicester, Leicester, United Kingdom Wise Origin College Full time

We are seeking a Technical Support Associate to join our ICT Services team at Wise Origin College. As a key member of our team, you will be responsible for providing technical support, maintaining network infrastructure, and assisting with IT repairs.

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Key Responsibilities:

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  • Maintain the Kite Distribution network servers by installing software, managing the Network Operating System, diagnosing and fixing faults, and backing up servers.\r
  • Maintain the Kite Distribution Network Infrastructure by fixing switches, access points, and routers.\r
  • Provide guidance and support to staff on logging in, using email, and application packages.\r
  • Undertake additional roles as defined by the ICT Services Director.\r
  • Help the network technician create, maintain, and manage login accounts for staff and students, monitoring and recording equipment and network abuse.\r
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Training and Development:

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  • Complete the Level 3 Information Communications Technician Apprenticeship Standard.\r
  • Receive apprenticeship training online from Wise Origin College.\r
  • Get full support from a Digital Skills Trainer during the apprenticeship.\r
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Benefits:

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  • Secure a permanent position after completing the apprenticeship successfully.\r
  • Gain industry-recognized qualifications and skills.\r
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Requirements:

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  • Have initiative.\r
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The salary for this role is £10,158.72 per year, working Monday to Friday, 9am to 5pm, 37 hours a week.



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