Technical Support Associate
1 week ago
We are seeking a Technical Support Associate to join our ICT Services team at Wise Origin College. As a key member of our team, you will be responsible for providing technical support, maintaining network infrastructure, and assisting with IT repairs.
\rKey Responsibilities:
\r- \r
- Maintain the Kite Distribution network servers by installing software, managing the Network Operating System, diagnosing and fixing faults, and backing up servers.\r
- Maintain the Kite Distribution Network Infrastructure by fixing switches, access points, and routers.\r
- Provide guidance and support to staff on logging in, using email, and application packages.\r
- Undertake additional roles as defined by the ICT Services Director.\r
- Help the network technician create, maintain, and manage login accounts for staff and students, monitoring and recording equipment and network abuse.\r
Training and Development:
\r- \r
- Complete the Level 3 Information Communications Technician Apprenticeship Standard.\r
- Receive apprenticeship training online from Wise Origin College.\r
- Get full support from a Digital Skills Trainer during the apprenticeship.\r
Benefits:
\r- \r
- Secure a permanent position after completing the apprenticeship successfully.\r
- Gain industry-recognized qualifications and skills.\r
Requirements:
\r- \r
- Have initiative.\r
The salary for this role is £10,158.72 per year, working Monday to Friday, 9am to 5pm, 37 hours a week.
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