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Health Club Leisure Assistant

2 months ago

London, Greater London, United Kingdom Roehampton Club Ltd Full time
Job Title: Health Club Leisure Assistant

We are seeking a highly motivated and enthusiastic individual to join our team as a Health Club Leisure Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safety and well-being of our members and guests, and contributing to the overall success of our Health Club.

Key Responsibilities:
  • Deliver a warm and welcoming experience for all members and guests, ensuring their needs are met and exceeded.
  • Assist members with queries, complaints, or requests in a polite, friendly, and helpful manner.
  • Lifeguard the pool/s when required, ensuring the safety of all users.
  • Supervise and assist members and guests in the use of the facilities, promoting a safe and enjoyable experience.
  • Enforce club rules and regulations, maintaining a professional and vigilant attitude at all times.
  • Participate in ongoing training and development to maintain NPLQ qualification and enhance skills.
  • Contribute to the maintenance of a clean and safe environment, adhering to operating procedures and company standards.
Requirements:
  • NPLQ qualification (training provided for suitable candidates)
  • Trustworthy and reliable individual with excellent communication skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to multitask
  • Smart appearance and professional attitude
  • Excellent timekeeping and punctuality
  • Successful Enhanced DBS check
Benefits:
  • Overtime paid at the rate of time and a half
  • Meal allowance while on duty
  • Uniform and equipment provided
  • 2 additional life leave days per annum
  • Staff referral scheme
  • Generous company pension matching up to 15% after a qualifying period
  • Staff Fund of £550 paid twice yearly after qualifying period
  • Use of Club's sports facilities on working days following qualifying period
  • Parking facilities
  • Death in Service of 4 x salary
  • Ongoing training and development
  • Career pathway opportunities

Please submit your CV and a covering letter detailing how you meet the criteria for this role. We look forward to hearing from you.