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Emergency Department Support Worker

2 months ago

Leeds, Leeds, United Kingdom Wakefield Council Full time

Job Summary

The Wakefield Council is seeking a skilled and compassionate individual to fill the role of Emergency Department Link Worker. This is a unique opportunity to make a positive impact in the lives of individuals presenting with mental health difficulties, distress, and/or thoughts of suicide at Pinderfields Hospital.

Key Responsibilities

  • Provide non-clinical support to individuals presenting at A&E, working in collaboration with the Acute Psychiatric Liaison Service (ALPS) team.
  • Connect individuals to complementary and alternative crisis services within the community, including crisis cafés, safe spaces, and peer support services.
  • Signpost individuals to emergency housing, food, community health services, and other essential needs.
  • Coproduce safety/recovery plans with individuals, jointly assessing and agreeing the most appropriate ongoing support in the community.
  • Make referrals and connect individuals directly into support services, following up with services and the individual.

Requirements

  • Ability to work in a person-centered approach, managing and understanding distress from individuals.
  • Culturally appropriate support skills, including de-escalation techniques to reduce levels of anxiety.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse individuals and teams.
  • Ability to work independently and as part of a team, with a focus on out-of-hours support.

Working Arrangements

  • 30 hours per week (including evenings and weekends up to 10:00pm) – Touchstone
  • 24 hours per week (including evenings and weekends up to 10:00pm) – Gasped

Fixed Term Contract

This role is fixed term for up to 12 months.