Compliance Officer
2 days ago
Job Overview
">Select Car Leasing is seeking a highly motivated and detail-oriented Compliance Officer to join our team. This role will be responsible for ensuring the company's compliance with regulatory requirements and internal policies.
About Us
We are a privately-owned business established in 2004, with over 35,000 vehicles on the road. Our core business has historically focused on private consumer leasing, but we are expanding into commercial leasing and fleet management.
Job Description
- Complaint Handling: Receive, record, and investigate customer complaints through various channels, ensuring timely and effective resolutions.
- Call Audits: Listen to recorded calls to assess communication quality, maintaining accurate records for the monthly Call Compliance report.
- Internal Audits: Conduct regular audits to ensure processes align with compliance policies, identifying and escalating potential risks.
- Data Management: Maintain accurate records of customer interactions, complaints, and resolutions, logging and reviewing data breaches as needed.
- Training and Development: Participate in on-the-job training, BVRLA e-learning, and in-house EVOLVE training to enhance skills and knowledge.
Requirements
- Previous Experience: Customer service or compliance experience is desirable.
- Skills and Qualifications: Self-motivated, extremely organized, proactive, flexible, with excellent relationship building skills and computer proficiency (Word, Excel, Outlook).
- Benefits: Competitive salary, on-the-job training, and opportunities for career growth and development.
Estimated Salary: £30,000 - £40,000 per annum, depending on experience.
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