Service Engineering Director

4 days ago


Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

About the Role:

We are seeking an experienced Service Engineering Manager to join our team. The successful candidate will be responsible for leading our service team, driving excellence, and fostering a culture of customer-centric service.

Key Responsibilities:

  • Coordinate resources at our Service Centre for service jobs based on customer requirements.
  • Implement effective service planning, review performance standards, and create improvement programs.
  • Manage a small team of employees consisting of field and in-house service engineers.
  • Arrange practical equipment and service training.
  • Actively advocate for service and equipment sales within the service team.
  • Work closely with service sales to understand customer needs and identify ways services can provide support.
  • Contribute to the development of new services for clients.
  • Handle customer complaints and repair cost reimbursement requests efficiently.

Requirements:

  • Qualifications within engineering.
  • Professional background in servicing technical engineering equipment.
  • People management is of the essence and essential.
  • Willingness to travel mainly within the assigned territory as well as other global locations when required.
  • Full UK driving license.

What We Offer:

We offer a competitive salary of up to £60k per annum plus benefits including bonus and company vehicle.


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