Key Account Manager

3 weeks ago


Reading, Reading, United Kingdom Milestone Systems Full time
Key Account Manager - EMEA

As a Key Account Manager - EMEA, you will play a critical role in shaping the future of our customer relationships while driving sales growth across the region. You will be responsible for managing relationships and sales projects with Key End User accounts and consultants, focusing on growing total sales, increasing share of wallet within named accounts, and driving new direct end-user sales.

Key Responsibilities:
  • Build and manage connections with the A&E Consultant community, driving engagement with key influencers and networks.
  • Become a Subject Matter Expert in video management and integrated solutions, guiding end users and consultants in the territory.
  • Oversee the needs and future developments of specific named accounts, ensuring smooth coordination with sales teams.
  • Communicate project specifics with sales teams to ensure seamless handoffs and sales success.
  • Meet quarterly with account leadership to provide updates and review progress.
  • Support security specifiers by traveling to job sites, offices, association meetings, security conferences, and local/national trade shows to strengthen relationships with security consultants.
  • Manage and monitor the project pipeline for assigned accounts.
  • Hold monthly alignment meetings with the local sales team to ensure smooth operations.
  • Engage with national and regional leaders within key accounts to maintain strong relationships.
  • Leverage the CRM to grow, maintain, and develop all aspects of end users, the A&E community, and project development.

Requirements:

  • Minimum of 10 years of experience selling into National Accounts.
  • Extensive network within the A&E community.
  • Comprehensive knowledge of the commercial security industry.
  • Proven track record of supporting multiple large national customers.
  • Experience exceeding sales targets and managing large accounts.
  • Willingness to travel over 50%.
  • Experience with Salesforce (or other CRM platforms).
  • A solid grasp of sales metrics, KPIs, and technical indicators.
  • Stakeholder management in complex projects environment.

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