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Customer Relationship Coordinator

2 months ago

Fakenham, Norfolk, United Kingdom Elis Full time
About Elis

Elis is a leading international provider of textile, hygiene, and facility services solutions. With a strong presence in Europe and Latin America, we operate in 29 countries, employing 52,000 professionals across 440 production and services centers.

About the Role

We are seeking a highly organized and detail-oriented Customer Relationship Assistant to join our ICS Key Accounts Team in Fakenham. As a key member of our team, you will be responsible for managing a small portfolio of key accounts and providing comprehensive administrative support to our Customer Service Manager.

Key Responsibilities
  • Manage a portfolio of customers for contract management
  • Support an internal service inbox and handle customer and internal inquiries
  • Deal with customer complaints and complete KPI information for Key Account Managers
  • Run and manipulate customer reports within Excel and Power BI
  • Upload information into customer portals
  • Use simple KPI and KAPTA platforms for reporting
  • Coordinate and support Key Account Managers with contractual paperwork in line with company processes
  • Work closely with key stakeholders, including local and regional management teams
  • Participate in and support continuous improvement projects/workstreams
  • Support other teams on annual leave
Requirements
  • Excellent communication skills, both verbal and written
  • Excellent working knowledge of Microsoft Office, including advanced Excel skills
  • Customer and solution-focused
  • Good attention to detail and ability to evaluate data and interpret information effectively to continuously improve the department/team
What We Offer
  • 29 days of holiday
  • Competitive salary of circa £28,000
  • Discount membership
  • NEST Pension
  • National structure to facilitate ambition
  • Working with a great team