Food and Beverage Service Assistant

4 weeks ago


Guildford, Surrey, United Kingdom Barnett Hill Hotel Full time

The Role

We are seeking a skilled Food and Beverage Service Assistant to join our team at Barnett Hill Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

  • Prepare the restaurant for service, ensuring a warm and welcoming atmosphere for our guests.
  • Meet and greet guests, taking pride in providing a personalized and attentive service.
  • Take guest orders, ensuring accuracy and efficiency in our service delivery.
  • Serve food and beverage, including alcoholic beverages, with a focus on quality and presentation.
  • Complete satisfaction checks, ensuring our guests are delighted with their experience.
  • Resolve any service issues, demonstrating a proactive and solution-focused approach.
  • Present bills to guests and take payment, ensuring a seamless and efficient transaction process.
  • Reset the restaurant at the end of the shift, ready for the next service, maintaining a high standard of cleanliness and organization.

Requirements

  • You must have reliable transport due to the hotel's semi-rural location.
  • You must have a smart appearance, reflecting the high standards of our hotel.
  • Excellent communication skills are essential, enabling you to build strong relationships with our guests and colleagues.
  • A passion for guest service and experience within a quality food service hotel or restaurant is required.
  • Ability to work flexible shifts, 5 days a week, including weekends, with a focus on delivering exceptional service across all shifts.

About Us

Barnett Hill Hotel is a 4-star AA Country House Hotel, part of Alexander Hotels, a private collection of quality hotels of distinction. Our hotel is set within 26 acres of beautifully maintained gardens and woodlands, offering a tranquil and picturesque setting for our guests.

We pride ourselves on delivering exceptional service, with a focus on quality, attention to detail, and a warm welcome. If you share our passion for hospitality and are committed to delivering outstanding service, we would love to hear from you.



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