Experiential Retail Specialist

1 day ago


London, Greater London, United Kingdom The Orange Square Company Full time

We are seeking an Experiential Retail Specialist to join our team in Selfridges, London, with a passion for luxury and the drive to make a difference.

This is a part-time role 3 days, 22.5 hours per week.

The Experiential Retail Specialist is responsible for delivering world-class customer service in our stores to achieve sales and service targets.

Key responsibilities include:

  • Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
  • Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
  • Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
  • Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Desired skills and experiences include:

  • An appreciation of beauty or luxury lifestyle sectors and a passion to work within the industry.
  • A passion or keen interest in fragrances and storytelling.
  • Experience of providing a consistent high level of customer service.
  • Experience of dealing with clients/customers.

This role is based in London and we celebrate differences believing that a diverse team fosters creativity and innovation.

We offer a competitive commission structure, product allocation with discounted rate, clothing allowance, contribution into company pension, career progression & Training, length of service rewards and 32 days paid annual leave (pro-rated for part-timers).



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