Store Leadership Position

3 days ago


Oxford, Oxfordshire, United Kingdom WHSmith Full time

About WHSmith

WHSmith has a rich history of being the heart of the high street, providing customers and colleagues with memorable experiences for 230 years. We strive to create a welcoming environment where everyone feels valued and supported.

Our Mission

We aim to deliver exceptional customer service, meet business objectives, and foster a positive work environment that helps our colleagues grow and develop. Our goal is to make every customer and colleague journey in life possible.

Job Overview

The Store Leader will lead and inspire their team to achieve outstanding results, while creating a culture of learning, support, and recognition. This role requires strong leadership skills, experience in retail management, and the ability to build strong relationships with colleagues and customers.

Key Responsibilities

  • Guiding and engaging the team to deliver excellent standards and results in line with the Trading Plan.
  • Reviewing the trading plan with the Cluster Manager, setting key actions and priorities, and reporting back to the team on store, cluster, and area performance.
  • Creating a sense of pride within the store by ensuring good standards of colleagues and customer facilities, operating safely and legally.
  • Developing a culture of learning, support, and recognition, spotting opportunities for personal skill development, product knowledge, and self-awareness to support colleagues in an inclusive environment.
  • Collaborating with Head Office to share local knowledge, maximize local opportunities, and community involvement.

Requirements

  • Current or recent retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC.
  • Experience in proactively leading from the front, getting stuck in, and helping the team on the shop floor.
  • Flexibility to support other stores in the area when needed.
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority.
  • Experience in supporting employee training and development, motivating teams using an engage rather than tell approach.

Benefits

We offer a competitive salary, pension scheme, holidays (33 days including bank holidays), and employee discounts (up to 50%). Additionally, we provide access to Employee Assistance Programmes for physical, mental, or financial wellbeing.

Salary Range

An estimated salary range of £55,000 - £65,000 per annum, based on location and experience.



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