Relationship Building Expert
2 weeks ago
OJ Digital is an innovative startup in the hospitality tech sector, seeking a talented Relationship Building Expert to join our team. As a Customer Success Manager, you will be responsible for establishing strong relationships with customers, understanding their needs, and providing personalized support to drive adoption and retention. Your primary responsibility will be to onboard new customers, providing training and support, and proactively engaging with customers to understand their goals, challenges, and feedback.
Key Skills and Qualifications
- Proven track record in a customer success management role, ideally within SaaS.
- Previous experience within a startup or scaleup environment.
- Familiarity with CRM software and customer support tools.
- Previous experience within the hospitality industry (in any form), is desirable.
Salary and Benefits
The successful candidate can expect a salary range of £50,000 - £55,000, depending on experience and suitability. Additionally, we offer a hybrid working arrangement and share options.
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