Senior Trading System Support Specialist
2 weeks ago
DRW is a diversified trading firm with a rich history of innovation and expertise in global markets. We value autonomy and agility, operating with our own capital and trading at our own risk.
Our Trade Management team is seeking a skilled Technical Support Specialist to provide mission-critical support for our Openlink Endur platform and related systems. This role involves supporting various integration points, including trade and price feeds, reporting systems, and more.
Key Responsibilities- Provide exceptional production support for Openlink Endur, ensuring efficient software deployment, configuration, and proactive monitoring to prevent issues and minimize downtime.
- Ensure maximum trading system availability to avoid missing key trading opportunities.
- Support Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.
- Develop and maintain Endur scripts for process automation, leveraging proprietary software and third-party technologies as needed.
- Automate configuration and rollout procedures to minimize manual errors and uphold flawless change management.
- Collaborate with traders, developers, back office, QA, infrastructure, technical support, business development, and management teams globally.
- Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
- Coordinate efforts with other support teams to ensure continuity and consistency of support in a 24x7 environment.
- Direct experience with Openlink Endur (version 16 or higher) in a support or system administration capacity.
- Strong Windows platform support experience, with Linux knowledge being advantageous.
- SQL knowledge, including queries, updates, table creation, and basic database maintenance.
- Demonstrated understanding of network communications.
- Flexibility in work schedule to ensure team coverage; Bachelor's degree in Computer Science or equivalent work experience.
- Self-motivation and intellectual curiosity, with a strong desire to continually improve the production support function.
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