Quality Assurance Specialist

2 weeks ago

Lincoln, Lincolnshire, United Kingdom Currys Full time
{"h2":{"text":"Role Overview"},"p":{"text":"At Currys, we're committed to delivering exceptional customer experiences. As a QA Executive, you'll play a critical role in ensuring our customers receive the highest level of service. Your responsibilities will include analyzing customer interactions, assessing compliance against regulatory requirements, and identifying opportunities for process improvements. You'll work closely with our team to implement changes and drive business growth.

Key Responsibilities:

* Analyze customer interactions and transactions to assess compliance against pre-defined quality scorecards
* Identify areas for process improvements and implement changes to drive business growth
* Work proactively to identify and escalate any serious issues related to processes, compliance, and regulatory breaches
* Provide insight and analysis to key stakeholders to improve customer journeys and reduce complaints

Requirements:

* Excellent organizational and time management skills
* Good analytical skills with a keen eye for detail
* Excellent written and verbal communication skills
* Confident decision making

Why Currys:

We're a company that values diversity and inclusion. We believe that every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do. We offer a range of lifestyle benefits, including discounts at our stores and on our partner networks, life assurance, and access to wellbeing initiatives.

If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

"}

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