Housing Options Specialist

4 weeks ago


Pershore, Worcestershire, United Kingdom Malvern Hills and Wychavon District Councils Full time
About the Role

We are seeking a highly skilled and dedicated Housing Options Advisor to join our team at Malvern Hills and Wychavon District Councils. As a key member of our housing services team, you will play a vital role in delivering excellent advice and support services to individuals facing homelessness.

Key Responsibilities
  • Conduct interviews with individuals approaching the council as homeless, providing empathetic and supportive guidance to help them find solutions to their homelessness.
  • Work closely with clients to identify and address their housing needs, administering and discharging statutory and regulatory obligations as required.
  • Liaise with statutory and non-statutory agencies to investigate homelessness and provide assistance in preventing or relieving homelessness.
  • Provide tailored housing advice to clients, taking into account their individual circumstances and needs.
Requirements
  • Proven experience in a similar role, with a strong understanding of housing-related legislation and policies.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Good IT skills, with experience of using computer systems and software relevant to the role.
  • Able to work effectively in a team environment, prioritizing tasks and managing a varied workload.
  • Ability to deal with difficult situations in a calm and professional manner.
What We Offer

As a valued member of our team, you will benefit from a range of attractive benefits, including a generous pension scheme, annual leave entitlement, and committed training and development opportunities.

We are an employer that values face-to-face communication, collaboration, and connection, and as such, all our roles have an office-based requirement with some agile working as part of the role.



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