Senior Business Insights Analyst

2 weeks ago

Redditch, Worcestershire, United Kingdom Halfords Full time

Job Purpose

As a valued member of the Halfords Team, you will play a central role in collaborating across the organisation to align business units with IT capabilities. This will involve working closely with stakeholders to ensure the effective implementation of business strategies using existing systems or identifying required changes.

Key Responsibilities

  • Develop a comprehensive understanding of Halfords business processes and systems.
  • Collaborate with stakeholders to establish the most effective approach to implementing business strategies using existing systems or identifying required changes.
  • Maintain awareness of strategic, tactical, and operational changes that may impact technology and provide a conduit for business information to flow into the Technology team.
  • Support the development and continuous improvement of Halfords Business Analysis methodology.
  • Apply a standard methodology to undertaking structured business analysis engagements, agreeing objectives with stakeholders, and planning engagements accordingly.
  • Utilise a range of tools and techniques to complete engagements, including focus interviews, surveys, statistical analysis, work study, process analysis and redesign, Lean/Six Sigma techniques, Agile/Scrum methodologies, system analysis, and data flow analysis.
  • Assess risk, impact, and dependencies on the delivery of developments and communicate accordingly.
  • Produce or assist stakeholders in the production of required documentation, including use cases/stories, requirements documents, gap analysis, process/data flows, project reports, and lessons learned reviews.
  • Effectively manage changes to requirements through the use of change control processes.
  • Work with internal and external stakeholders, including third-party suppliers.
  • Lead by example, being proactive rather than reactive.
  • Seek to enhance knowledge of Value Streams/Agile and Waterfall ways of working and champion those throughout the business.

Key Skills/Experience

  • Excellent business analysis skills with knowledge and experience of Agile and traditional software analysis and development methodologies.
  • Ability to engage with management-level stakeholders and work collaboratively with stakeholders at all levels.
  • Awareness of the broader importance of NFRs and data requirements.
  • Knowledge in modelling techniques, such as business process modelling, UML, user cases/user stories/Epics, User Journeys, API interface modelling, and specifications.
  • Excellent communication and presentation skills, proficient verbal and written, using appropriate techniques based on the audience.
  • Technology knowledge and technical awareness.
  • Experience of integrated multi-channel retail.
  • Able to illustrate complex concepts in an easy-to-understand way.
  • Financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions.
  • Problem-solving and trouble-shooting.
  • Decision making – the ability to make decisions individually and as part of a team.
  • Consultancy skill set, including negotiating and influencing skills.

We are committed to creating an inclusive workplace for our colleagues and welcome applications from all backgrounds. We are an equal opportunities employer and proud to welcome diversity within our Halfords Family.

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