Night Shift Officer

3 weeks ago


Exeter, Devon, United Kingdom Ad Warrior Ltd Full time
Contact Officer Job Description

We are seeking a friendly, patient, and broad-minded individual to join our Exeter and Plymouth Contact Resolution Centres as a Contact Officer. As a Contact Officer, you will play a critical role in responding to both emergency and non-emergency calls within Devon and Cornwall.

You will be working in a fast-paced environment, handling a high volume of calls, and providing excellent customer service to the public. You will be required to work flexible shifts, including nights, weekends, and some bank holidays. In return, you will receive a competitive salary, yearly increments, and a range of benefits, including access to heavily subsidised gym membership, the Blue Light Card Scheme, and a competitive local government pension scheme.

As a Contact Officer, you will undergo an Initial Training Course, followed by a Contact Officer shift pattern and a Tutor within the Contact Centre who will support your second phase of training. You will also have access to a 2-week training course at Exeter Headquarters, where you will learn the skills and knowledge required to excel in this role.

We are looking for individuals who are open to learning, willing to work in a team environment, and committed to providing excellent customer service. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  1. Respond to emergency and non-emergency calls in a professional and courteous manner.
  2. Provide excellent customer service to the public, handling a high volume of calls and resolving issues efficiently.
  3. Work flexible shifts, including nights, weekends, and some bank holidays.
  4. Undergo Initial Training Course and Contact Officer shift pattern.
  5. Participate in a 2-week training course at Exeter Headquarters.

Benefits:

  1. Competitive salary with yearly increments.
  2. Access to heavily subsidised gym membership.
  3. Blue Light Card Scheme.
  4. Competitive local government pension scheme.
  5. Free onsite parking at many police sites throughout the counties.
  6. Access to Group insurance scheme (via salary sacrifice scheme).
  7. Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
  8. Development and training opportunities.

To Apply:

If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we encourage you to apply. Please proceed through the following link to be redirected to our website to complete your application.


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