Operations Director
3 weeks ago
Deliver exceptional client-centered services as a Senior Operations Manager at British Pregnancy Advisory Service (BPAS). With a passion for high-quality service delivery, you will be responsible for the strategic development and operational performance of our In-Clinic Services, Telemedicine Consultation Services, and Client Support Services.
Main Responsibilities- Strategic Planning: Develop and implement strategic and operational plans to align services with BPAS organisational goals.
- Operational Oversight: Ensure that services across In-Clinic Operations, Telemedicine, and Client Support are delivered to high-quality standards, on time, and within budget.
- Resource Management: Oversee capacity management, workforce planning, and resource allocation to ensure timely, safe, and effective care.
- Performance Management: Define and monitor KPIs ensuring alignment with organisational objectives.
- Budget Management: Lead on budget plans and financial oversight for all service areas, ensuring expenditure aligns with performance and quality objectives.
- Change Management: Lead and implement organisational changes across departments to improve client experiences, operational efficiency, and service quality.
- Compliance and Quality: Foster a culture of continuous improvement and client-centered care, ensuring services are consistently CQC compliant and ready.
- Stakeholder Engagement: Represent BPAS at events, building strong relationships with commissioners, regulators, external partners.
- Complaint and Risk Management: Provide oversight for complaints, incidents, and investigations, ensuring appropriate escalation and resolution.
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
We offer:
- 34 days annual leave per year
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people through a safer recruitment framework.
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