Audio Systems Specialist

2 weeks ago

London, Greater London, United Kingdom SER Limited Full time
Job Title: Audio Systems Specialist

As a key member of the SER Limited team, you will play a vital role in providing technical support throughout and after the sales process. You will collaborate with the Regional Sales Manager to represent brands such as Electro-Voice and Dynacord, contributing to pre-sales, design, and post-sales support.



Key Responsibilities:




  • Design and evaluate sound system projects, recommending appropriate product solutions.
  • Develop system designs, including acoustic simulations and IP-based audio networking, while generating reports and bill of materials.
  • Provide both pre-sales training and post-sales technical support to customers.
  • Build and maintain long-term customer relationships through high-quality technical support.
  • Diagnose and resolve hardware and software issues for installed sound systems.
  • Drive product demand through the Pro AV network, including resellers, integrators, and consultants.
  • Share insights throughout the product lifecycle, from planning and design to integration and management.
  • Assess and address customer concerns and project requirements.


Requirements:




  • Experienced within a technical sales / sales engineer position or a strong audio design and commissioning background.
  • Proficiency in acoustic design and IP-based audio networking, using advanced design software.
  • In-depth knowledge of the Pro Audio market.
  • Familiarity with AV integration practises and services.
  • Strong understanding of acoustics, DSP, electronics, digital audio networking, and room control systems.
  • Ability to interpret project floor plans and system flow line drawings.
  • Expertise in audio commissioning techniques and software.
  • Willingness to travel regularly.


Benefits:




  • Annual Leave: 25 days plus bank holidays (rises to 28 days after 5 years of service)
  • Company Car and expenses
  • Pension Contributions: 8%
  • High Street Discounts and cashback on healthcare
  • Life Insurance: 7X annual salary
  • Cashback on medical appointments (opticians, dentist, private healthcare etc.)


Location: United Kingdom (Remote / Field based)



Salary: £50K - £55K | OTE £60K+

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