Audio Visual Systems Specialist
4 weeks ago
Job Summary:
We are seeking an experienced Audio Visual Systems Specialist to join our team at SER Limited. As a Field Service Engineer, you will be responsible for the investigation and resolution of faults related to installed audiovisual equipment on-site within a varied array of venues and event spaces within the live event and corporate sectors.
Key Responsibilities:
* On-site diagnosis and repair of professional audio-visual systems
* Provide scheduled preventative maintenance of professional audio-visual equipment on-site following standards and procedures
* Provide technical support to clients and business partners in cases of emergency, either on-site or remotely using the appropriate channels of communication
* Comply with any service level agreement (SLA), that is in place and to meet the clients' requirements and expectations
* Execute works on-site relating to the addition to or modification of hardware/software within existing installations as required
* Document all works carried out on site utilising systems and remote applications and provide detailed reports for presentation and issue to the client
* Provide support to the sales team with respect to the sale of managed service contracts to clients
* Participate in the hand over process from the Systems Integration team of competed audio-visual installations
* Identify improvements to processes, performance or productivity and collaborate with the team leaders to implement them
Requirements:
* Thorough working knowledge of professional audio visual, networking and conferencing systems
* Good working knowledge of MS Office software as well as ability to use database
* PASMA, IPAF and ECS certification (advantageous)
* Full clean driving license
* Ability to travel throughout the UK including overnight stays as required
What We Offer:
* A fantastic annual salary of between £38-£42K per annum
* 25 days annual leave plus bank holidays plus benefits
About Us:
We have been in the Audio Visual and Events for over 40 years and looking to recruit an Field Service Engineer as we are growing from strength to strength in both the UK and Europe. As an international integrator of AV solutions, we can offer an incredible amount of potential for growth and progression for the right candidate.
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