Education Program Manager
2 days ago
About this role:
We're seeking an experienced Training Operations Specialist to join our Global Operations team. As a key member of this team, you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to analyze training needs, determine session requirements, and coordinate internal trainers and external vendors to ensure seamless delivery.
You will also be responsible for managing training agreements, organizing sessions according to trainee expectations and availability, and communicating opening dates. Additionally, you will calibrate with the Indian team for changes/updates and support completion of training activities by following up for attendance and invoices if required.
To succeed in this role, you will need:
- 2-4 years of experience in learning delivery management and/or operations
- Exposure to an international work environment
- Customer service-oriented posture
- Team player with excellent communication skills
- Attention to details, structured, and organized with prioritization capabilities
- Knowledge of Salesforce or any other CRM
- Fluent in English and French
**Salary:** $70,000 - $90,000 per year
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