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Digital E-commerce Manager
2 months ago
Join the Swatch Group as a Digital E-commerce Manager and take on a challenging role that combines digital marketing and e-commerce expertise. As a key member of our team, you will be responsible for managing our e-commerce website, ensuring seamless customer experiences, and driving sales growth.
Key Responsibilities:- Manage day-to-day e-commerce activities, including sales, customer service, and website performance.
- Develop and implement digital marketing strategies to drive traffic and sales.
- Collaborate with the marketing team to ensure alignment with local and international marketing plans.
- Monitor and optimize PPC, SEA, and retargeting campaigns.
- Coordinate with IT teams to ensure website performance and troubleshoot issues.
- Manage relationships with customers, including email, phone, and live chat support.
- Validate orders, perform fraud checks, and control cart abandonment.
- Report on sales, traffic, and KPIs, and provide insights for improvement.
- Experience in digital marketing and e-commerce environments.
- Proficiency in Magento, SAP, Photoshop, and Google Analytics.
- Excellent English language skills, both written and spoken.
- Passion for customer service, luxury, and fashion.
- Ability to analyze data, segment customers, and drive sales growth.
- Goal-oriented and performance-driven, with a focus on UX and data-driven decision-making.
The Swatch Group is a leading luxury watch and jewelry company with a rich history and a commitment to innovation. We are seeking a talented Digital E-commerce Manager to join our team and contribute to our success.
