E-Commerce Manager

2 weeks ago


London, Greater London, United Kingdom Willis Global Ltd Full time
About the Role

Willis Global Ltd is seeking an experienced E-Commerce Manager to lead and manage the company's growing e-commerce operations. This is a pivotal role in the company's business strategy, responsible for driving online sales growth, optimising customer experiences, and expanding our digital footprint.

Key Responsibilities
  • Develop and implement comprehensive web marketing strategies to drive significant online sales growth and position the company as a leading player in the industry's digital space.
  • Lead, mentor, and manage a team, providing guidance and support in their daily tasks while fostering an environment of continuous learning and professional growth.
  • Oversee back-end development and the ongoing technical maintenance of the e-commerce platform, ensuring it is robust, scalable, and aligned with future growth objectives.
  • Lead SEO strategy and execution to enhance online visibility, improve search rankings, and drive qualified traffic to the site.
  • Address and resolve order-related and customer-related technical queries, ensuring a seamless and high-quality customer experience.
  • Generate reports, analyse performance data, and develop actionable strategies to optimise sales, improve user experience, and support long-term business goals.
  • Collaborate with the companies group sites to ensure seamless integration of systems and processes, leveraging their local facilities for improved logistics, customer service, and strategic market expansion.
  • Work closely with the product management team to expand and optimise product lines, aligning offerings with customer needs, market trends, and business growth objectives.
  • Lead and manage strategic projects, data migration, ensuring that these initiatives are completed on time and contribute to the company's broader digital transformation goals.
Requirements
  • Proven e-commerce experience with a strong understanding of B2B online sales, digital marketing, and the strategic levers that drive growth in an online business.
  • Leadership and mentoring experience, with strong leadership skills and a focus on mentoring and professional development.
  • Advanced proficiency in Excel, as well as experience with e-commerce platforms, CRM systems, and databases.
  • Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and influence stakeholders at all levels.
  • Experience in integrating e-commerce platforms with external systems and optimising logistics and supply chain processes to support business growth.
  • Bachelor's degree in business, marketing, or a related discipline, or equivalent experience, with a deep understanding of business strategy and how e-commerce fits into the broader business landscape.

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