Estate Agency Coordinator

21 hours ago

Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time
About the Role

We are seeking a highly organized and detail-oriented Estate Agency Administrator to join our team in Brighton. As a key member of our administration team, you will be responsible for providing exceptional support to our property managers, clients, and tenants.

Key Responsibilities
  1. Assist with client, tenant, and contractor enquiries, responding to queries and resolving issues in a timely and professional manner.
  2. Manage mail inboxes, handle inbound telephone calls, and respond to face-to-face enquiries in a courteous and efficient manner.
  3. Resolve tenant enquiries and complaints, providing effective solutions and escalating issues as necessary.
  4. Maintain and update spreadsheets to ensure accurate and up-to-date information is available at all times.
  5. Perform mail merging and general office administration duties, including filing, photocopying, and binding documents.
  6. Manage property keys, door entry fobs, and parking permits, ensuring accurate records and efficient processes.
  7. Support directors in organizing community events and initiatives, promoting a positive and engaging company culture.
  8. Issue allotment licences and keys annually, ensuring compliance with company policies and procedures.
  9. Produce newsletters for residents, showcasing company news and updates.
  10. Liaise with utility companies to resolve queries and ensure successful outcomes.
  11. Manage health and safety administration records, assisting the health and safety coordinator with database management and task diary updates.
Requirements

To succeed in this role, you will require excellent verbal and written communication skills, previous administration and customer service experience, and proficiency in Microsoft Word and Excel. You will be confident in handling customer interactions, including enquiries and complaints, and possess a strong attention to detail.

What We Offer

This is a permanent, full-time role with a competitive salary of £26,989 per annum, 22 days holiday entitlement, and bank holidays. You will also receive a company pension contribution and additional benefits, including a festive shut-down period and birthday leave. This role is based in our central Brighton office, with a 1 hour 15 minutes unpaid lunch break.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers, which can be found at [url removed].

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