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Telecoms Supervisor

2 months ago

West Midlands, United Kingdom ISS Full time
### Job Description Job Title: Telecoms Supervisor Job Summary: As a Telecoms Supervisor at ISS, you will play a vital role in ensuring the smooth operation of our switchboard services. You will be responsible for providing direction, guidance, and support to ensure that all switchboard duties are carried out effectively and efficiently. ### Key Responsibilities * Complete accurate records for company systems, including sickness procedures, quality monitoring, training, and staff performance monitoring * Liaise with operative staff under your control through discussions and regular team meetings * Provide effective supervision, training, motivation, discipline, safety, and general welfare of staff under your control * Organize and allocate staff under your control to carry out service delivery in line with work schedules, quality standards, and specifications * Input and dispatch helpdesk requests in line with quality and time specifications * Order, control, monitor, and issue relevant uniform, equipment, materials, and other goods required by staff under your control to carry out their duties effectively ### Professional and Personal Competencies/Qualifications * Previous Helpdesk, Switchboard, and/or Reception experience is essential * Previous Supervisory experience is not required ### About ISS ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organization with people at its heart. We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.