Customer Service Management
16 hours ago
We're seeking a Customer Service Management expert to join our management team and drive customer satisfaction and sales growth.
The ideal candidate will have experience in retail, leisure, or hospitality, with a proven track record of delivering exceptional customer experiences and driving business results.
As a key member of our team, you'll be responsible for leading a high-performing team to deliver outstanding service quality and customer satisfaction.
Salary: £48,000 - £58,000 per annum
Main Responsibilities:
- Lead a team of customer service professionals to deliver outstanding service quality and customer satisfaction
- Develop and implement strategies to drive sales growth and improve operational efficiency
- Collaborate with cross-functional teams to achieve business objectives and improve overall customer experience
Benefits:
- A competitive salary range of £48,000 - £58,000 per annum
- A comprehensive benefits package including health insurance, pension scheme, and annual leave entitlement
- Ongoing training and development opportunities to enhance your skills and career progression
Requirements:
- Proven experience in a retail, leisure, or hospitality leadership role
- Strong customer service skills and ability to lead by example
- Excellent communication and interpersonal skills
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