Customer Service Supervisor

17 hours ago


Leamington Spa, Warwickshire, United Kingdom Welcome Break Full time
About Welcome Break

Welcome Break operates 59 service areas and 31 hotels across the UK, offering a range of amenities and services to customers. As a Supervisor - Full and Part Time, you will join a dynamic team that is passionate about delivering exceptional customer experiences.

Job Description

This is an exciting opportunity for individuals who want to make a difference in customer service. As a supervisor, you will be responsible for managing daily operations, providing coaching and training, and promoting a positive work environment. Your primary focus will be on delivering excellent customer experiences, driving team performance, and contributing to business growth.

Responsibilities
  • Manage daily operations, including supervising staff, handling customer queries, and maintaining a clean and safe working environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with management teams to achieve business objectives and promote a positive company culture.
Requirements
  • Bachelor's degree in Business Administration or a related field (or equivalent experience).
  • At least 2 years of experience in a supervisory role or customer-facing position.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
What We Offer
  • A competitive salary up to £12.44 per hour, plus a £10 on-shift meal allowance.
  • Flexible working patterns to suit your lifestyle, with immediate start opportunities available.
  • Ongoing training and development programs to enhance your skills and career prospects.
  • Access to exclusive employee discounts, including savings at hundreds of retailers.


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